How can I contact MOE MANA?
You can email us at support@moemana.com where our customer service team will be happy to help you with whatever you need!
Do you ship worldwide?
In the next 3-6 months we'll be making an announcement. Join our email list to be one of the first to try MOE MANA.
Where do you ship from
We ship from Australia
Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
When will my order be processed?
All orders are handled and shipped out from our warehouse in Australia. Please allow extra time for your order to be processed as we take on pre-orders. We will keep you updated on progress over email.
What if I don't receive my order?
If you don't receive your order, please contact us at support@moemana.com
How do I return an item?
Please contact us at support@moemana.com
What if the item(s) I received are defective/incorrect/damaged?
Please contact us if you have received product that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.